…“Make sure your first house works well before you open a second house,” advises Bekhor. Maximize the efficiency and cost-effectiveness of your main office with good procedures, clear policies and well-communicated expectations. Once that’s done, you’re ready to consider whether you can profitably transfer those attributes and your brand to a second location.
I was recently interviewed by Kim Arnott at The Lawyers Weekly about the pros and cons of law firms opening satellite offices. Here’s a short excerpt: